Jochen Wirtz

Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy

2023 · 3.281 Zit. · International Journal of Information Management

ChatGPT and service: opportunities, challenges, and research directions

2024 · 30 Zit. · Journal of Service Theory and Practice