Dies ist eine Übersichtsseite mit Metadaten zu dieser wissenschaftlichen Arbeit. Der vollständige Artikel ist beim Verlag verfügbar.
A Conceptual Model of Service Quality and Its Implications for Future Research
17.163
Zitationen
3
Autoren
1985
Jahr
Abstract
The attainment of quality in products and services has become a pivotal concern of the 1980s. While quality in tangible goods has been described and measured by marketers, quality in services is largely undefined and unresearched. The authors attempt to rectify this situation by reporting the insights obtained in an extensive exploratory investigation of quality in four service businesses and by developing a model of service quality. Propositions and recommendations to stimulate future research about service quality are offered.
Ähnliche Arbeiten
User Acceptance of Information Technology: Toward A Unified View1
2003 · 40.483 Zit.
Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models
2008 · 31.709 Zit.
When to use and how to report the results of PLS-SEM
2018 · 21.846 Zit.
A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies
2000 · 21.696 Zit.
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
1988 · 21.204 Zit.