Developing Use Cases to Support an Empathic Technology Ethics Standard

Abstract

Artificial Intelligence (AI) is becoming endemic to everyday life and continues to promise significant positive impacts to global quality of life in many areas, but AI and empathic technology, in particular, needs a better framework for ethical and human-centered design to reach its full potential and improve both specific contextual and general societal outcomes. We developed an approach which helped the standard designers to create use cases by exercising draft standard content, tools, and frameworks to ensure their effectiveness in the real world.. A diverse set of use cases were identified across a range of criteria. We composed them into catalogues which provided, flexibility in identifying weaknesses and strengths and otherwise proving standard content as a design tool. While an essential tool in supporting rigor in the final ethical standard, use cases are only one option, and other approaches should be used in parallel as part of the verification and validation approach to create the draft standard.

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