Intelligent Voice Assistants in home care: an initial overview on requirements, hopes and fears of professionals

Abstract

In the scope of co-creation sessions, care workers provided insights on applications and on concerns about Intelligent Voice Assistants (IVA) in the home of their clients or patients. The sessions focused on the potential to support the care documentation process by IVA. Participants’ expectations and worries spanned from the ability to handle dialects, to confidentiality issues, to integration in existing care documentation systems. However, there is a general openness toward the idea to employ IVA as means to improve the quality of care. The challenge foreseen for using IVA is to become as time efficient as care documentation systems in place. Alternatively, as suggested by participants, IVA could complement existing processes or even create new ones in the care context.

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