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Assessing usability of intelligent guidance chatbots in Chinese hospitals: Cross-sectional study
7
Zitationen
6
Autoren
2024
Jahr
Abstract
This study found that the differences in the usability of hospital IGCs at various levels of the number of functions, human-like characteristics, number of outpatients, and staff size. These findings provide insights for deploying hospital IGCs and can inform improvements in patient's experience and adoption of chatbots.
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