Redefining Education through Artificial Intelligence: An In-depth Analysis of Faculty Knowledge Dimensions and AI Chatbots Integration in Enhancing Teaching Effectiveness in Higher Education Institutions

Abstract

As artificial intelligence continues to shape education, it is essential to integrate tools like chatbots into the classroom.The interest in using chatbots is quite visible due to the popularity of information technology, which gave rise to technology-based education.It is not enough for the faculty to only use the technology; moreover, knowing how efficiently it is used to deliver effective learning outcomes is important.Many studies have been done on chatbot integration in the education domain.However, scant studies have been done on the faculty-specific knowledge dimension and its effect on efficient chatbot integration in education.In our study, we explore the role of faculty knowledge dimensions in the positive integration of chatbots in educational settings, focusing on the relationship between various faculty knowledge domains, Technological Knowledge, Pedagogical Knowledge, and Content Knowledge, and how technology acceptance and the ability to synergize with digital tools influence the teaching and learning process with the effective integration of the AI chatbot in Higher education Institutions.We have collected data from 254 faculty members through a structured questionnaire with a snowball sampling method.A linear regression analysis is used to study the relationships between various faculty knowledge dimensions and the effectiveness of chatbot integration in education.We found that technological skills and a willingness to embrace digital tools are key success factors.Our study findings highlight the need for universities to invest in targeted professional development programs that improve faculty's technological expertise and encourage the collective use of digital tools in education that help educators build their technological skills and confidence.By doing so, institutions can ensure that digital tools like chatbots are used effectively to enhance teaching and learning.Future research could expand to identify why faculty with higher content knowledge view AI chatbots as less effective and develop strategies to solve this issue.

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