Digital Chatbot for Hospital Billing Query Management: An Innovative Approach

Abstract

Efficient patient service in hospitals is critical for improving patient satisfaction and reducing administrative workload. Billing queries often constitute a significant portion of hospital inquiries, leading to delays and operational inefficiencies. This paper presents the design, implementation, and evaluation of a digital chatbot that addresses patient billing queries in real-time. The chatbot leverages natural language processing (NLP) and integrates with hospital billing systems to provide accurate responses, reduce human workload, and enhance patient experience. Experimental results demonstrate a 70% reduction in manual billing query handling and improved response time, highlighting the potential of AI-driven solutions in healthcare administration.

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