AI-Powered Chatbots for Fostering Inclusive Digital Education Opportunities and Challenges

Abstract

This paper explores the potential of AI-powered chatbots as transformative tools for advancing inclusive digital education (IDE). Designed to simulate human dialogue and deliver personalized guidance, chatbots provide multimodal access, multilingual support, and continuous assistance. These features make them especially valuable for learners with disabilities (PWDs), who often require alternative pathways to information and adaptive feedback aligned with inclusive design principles. After reviewing different chatbot types, we highlight their educational benefits, such as real-time tutoring, workload reduction for educators, and tailored learner pathways. A snapshot of related work demonstrates early use cases in both mainstream and inclusive education contexts, while also pointing to gaps in research on accessibility for PWDs. A comparative review of existing platforms shows that enterprise-grade solutions excel in governance and accessibility, while generative models offer adaptability but raise concerns of accuracy and explainability. The discussion emphasizes that while AI chatbots hold great promise, challenges remain around bias, inclusivity, privacy, and over-reliance. Future research should investigate sustainable deployment models, safeguards, and integration strategies to ensure that AI chatbots advance inclusive, equitable, and learner-centered education.

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