MAPPING THE IMPACT OF ARTIFICIAL INTELLIGENCE ON MANAGEMENT AND COMMERCE

Abstract

This study presents a comprehensive bibliometric analysis of Artificial Intelligence (AI) in commerce and management, focusing on scholarly publications indexed in the Web of Science (WOS) database between 2019 and 2023. AI has emerged as a pivotal research area; however, few studies have addressed its bibliometric dimensions. This study aims to bridge this gap by evaluating the academic landscape and comparing AI research to assess its impact on decision-making in business management. Data for the analysis was collected from WOS, and performance analysis and science mapping were conducted using R-Studio and MS Excel. The findings highlight AI’s growing role in enhancing business functions, including decision-making, process optimization, and innovation. Key themes include "performance" (9%), "innovation" (6%), and "integration" (3%), reflecting AI’s potential in improving organizational efficiency and competitiveness. The research reveals an annual growth rate of 9.05%, with a peak in 2022, and underscores the significant influence of international collaboration, particularly in smaller countries such as Canada and Australia. The study identifies the USA and China as leading contributors and highlights the concentrated influence of a few prolific scholars and journals. The analysis concludes that AI is an indispensable tool for enhancing agility and adaptability in business management, positioning it as a strategic asset in a rapidly evolving global marketplace.

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