Evaluating ChatGPT’s User Interface Using Nielsen’s Heuristics

Abstract

Artificial intelligence applications are used across various domains, including education, commerce, science, language, law, and healthcare. With the rapid advancement of technology, new artificical applications continue to emerge. Among these, chatbots are the most widely discussed, with ChatGPT being the most prominent one. Although several studies have evaluated ChatGPT, few offer specific recommendations regarding its usability, particularly in terms of its user interface. In this study, the design of ChatGPT’s web user interface is evaluated through expert review and system usability assessment. The findings indicate that the most significant issue is the “match between system and the real world,” based on Nielsen’s heuristics. In contrast, “aesthetic and minimalist design” received the most positive feedback from participants. While the system achieved a usability score of 80, the results also revealed a few inadequately integrated functions.

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