Vision for the future education of healthcare professionals: human relationships at the centre – technology in a supportive role

Abstract

In this time of rapidly-changing science, technology, healthcare and society, the education of aspiring professionals and the training of seasoned practitioners must intentionally place human relationships at the centre of service delivery. Reflecting on our own experiences, gained over many years in practice, we argue that despite the proliferation of technology in every aspect of our lives, both patients and practitioners ultimately desire a human-centric approach. To consider the impact of such a paradigm on the future education needs of those working in data-driven and technology-enabled care, a multifactorial approach is required consisting of seven different dimensions: the changing nature of healthcare relationships; addressing disparities; human-centred design and innovation; effective digital technology education; prioritising professionals' wellbeing through systemic change; working with governments, institutions and other stakeholders; and the implications, ethics and stewardship of shared data. The authors examine each of these areas and propose specific steps that evolving healthcare systems can take to prioritise human relationships and optimise technology to support those relationships. We acknowledge that our gaze is somewhat tinted, reflecting our work in healthcare and the global north. Yet our aim is universal: to celebrate human connections and the art of caring in a digital age.

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