The impact of artificial intelligence literacy on employee engagement and trust in organizational AI integration: A systematic review

Abstract

Despite the growing utilisation of Artificial Intelligence (AI) technologies in the workplace, studies on understanding the human dimensions of these organisations remain surprisingly limited. While initial studies have focused on employee acceptance of AI technologies, there is a need to examine these technologies on employees' perceived usefulness and trust, and engagement and empowerment with new AI tools. Thus, this systematic review examines the role of AI literacy in shaping employees' perceptions of trust, engagement and empowerment and reducing fear and resistance with the use of AI tools in organisations. Following the PRISMA guidelines, I reviewed 76 peer-reviewed articles published between 2015 and 2024, sourced from Web of Science, EBSCOhost, Scopus, and Google Scholar. The results indicated that employees' understanding of AI positively influences their perceptions, trust, engagement and empowerment, while reducing fear and resistance to changes related AI technologies.

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