The future of quality and accreditation surveys: Digital transformation and artificial intelligence

Abstract

Abstract Accreditation is documented and reported by the external evaluation organization that the health facility provides services at certain standards. While on-site survey practices are being carried out by external evaluation organizations, there has been a trend toward new survey approaches using digital technologies as a result of the research carried out to ensure efficiency in surveys as well as improved effectiveness. With the emergence of the Covid-19 epidemic, external evaluation organization in all sectors has been forced to work remotely and adopt digital technology. Shared remote survey experience results reported its benefits as also some problems. The increase in the adaptation of digital technologies in quality and accreditation surveys showed that the use of technology in the survey structure will develop further in the future. Can artificial intelligence technologies be the next digital technology that will be adapted to surveys? In addition to the benefits of using artificial intelligence technologies, there are potential problems to consider and some requirements for using them. external evaluation organizations must be prepared to develop their organizational capacity to ensure that quality and accreditation surveys are responsive to changing industry needs and must make the necessary investments to make the data, which is the most important source of digital technologies, accessible and usable. Graphical Abstract

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