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Leveraging Artificial Intelligence for Enhanced Customer Complaint Management in Healthcare
0
Zitationen
3
Autoren
2023
Jahr
Abstract
Abstract: In the dynamic landscape of customer complaint management, Artificial Intelligence (AI) emerges as a transformative force, particularly within the intricate realm of healthcare. This paper offers a comprehensive review of the recent advancements in AI-powered complaint management systems, drawing from an array of studies that highlight the potential benefits and challenges inherent to these systems. A focal point of this review is the exploration of various AI techniques, including Natural Language Processing and Machine Learning, and their respective applications in deciphering, categorizing, and addressing complaints. Further enriching the discussion, a case study is presented, underscoring the practical implications and measurable advantages of AI integration in real-world scenarios. The paper also delves into the ethical considerations and future directions of AI in this domain. In synthesizing these insights, the review underscores the pivotal role of AI in enhancing customer satisfaction, operational efficiency, and proactive service improvement in healthcare complaint management.
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