A Systematic Literature Review of ChatGPT Utilization in Education: Potentials and Concerns

Abstract

The advancement of Artificial Intelligence (AI) technology has transformed the way education is implemented.Recent publications have highlighted the role of AI technology such as chatbots in assisting teachers to maximize the learning process and students to elevate their personalized learning.However, the extent to which ChatGPT, in particular, plays a role in the education field is still under-explored.This paper aims to fill the void by reporting a review of research publications on the potential of ChatGPT in education and some concerns for teachers and students in making use of such chatbot technology.Using the PRISMA model, the researchers sorted out articles from Google Scholar in 2022-2023.The selection process yielded twelve relevant articles for further qualitative analysis.The analysis results reveal that ChatGPT has been considered as an advanced personal learning assistant.Such chatbot technology enables an effective learning process through quick and repeatable responses to any queries or prompts so that the teachers can enhance their learning productivity.Additionally, ChatGPT can play a role in escalating the students' language skills.Apart from that, teachers need to be concerned with the students' face-to-face interactions to maintain their important role in monitoring the learning process.Moral and ethical values are also pivotal to be instilled to raise the students' responsibility and academic honesty in using ChatGPT.This paper ends with some recommendations for future research to advance the praxis of using ChatGPT in the education field.

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