On the Sphere of Applying AI in Government Approval Service: Analysis According to the Data of Submitting in Seconds and Getting Result in Seconds Services in Shenzhen City

Abstract

The most typical initiative to combine artificial intelligence technology with government services is intelligent approval, which has been increasingly used in China recently. The applicable sphere of this initiative should be analyzed. Based on the data of the peak model of intelligent approval in Shenzhen city, which is called submitting in seconds and getting result in seconds services (SS services), this article collected basic features and materials of these services. Then it compared them with the attributes of all services at the district level and city level of Shenzhen through statistical methods. Through the difference analysis, the typical characteristics of SS services are summarized. According to the correlations analysis between the attributes of peak services and the correlations analysis between the attributes of total services, the most important constraint item that affects the applicability of the model is identified as "the reason for the service's having to be handled on-site". Through the two distinguishing methods found in the study, it's predicted that there are 36.14% to 96.63% services suitable of this peak model. Finally, the limitations and considerations of the study are discussed.

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