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Large Language Model–Based Responses to Patients’ In-Basket Messages
69
Zitationen
14
Autoren
2024
Jahr
Abstract
In this cross-sectional study of PCP perceptions of an EHR-integrated GenAI chatbot, GenAI was found to communicate information better and with more empathy than HCPs, highlighting its potential to enhance patient-HCP communication. However, GenAI drafts were less readable than HCPs', a significant concern for patients with low health or English literacy.
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