ChatGPT’s Impact on Education and Healthcare: Insights, Challenges, and Ethical Consideration

Abstract

The integration of artificial intelligence and natural language processing technologies has facilitated the adoption of advanced systems, such as ChatGPT, across various sectors, particularly in education and healthcare. These innovative technologies promise to deliver rapid and personalized services to key stakeholders, including educators, healthcare professionals, students, and patients. This paper presents a rigorous scoping review of prior research on the application of ChatGPT in the education and healthcare sectors. The comprehensive review methodology involved a meticulous analysis of 71 articles from reputable digital databases. The outcomes of this review provide a comprehensive understanding of the existing body of research related to the applications of ChatGPT in education and healthcare, encompassing insights from previous studies, a discussion of encountered limitations and challenges, exploration of potential research directions for implementing ChatGPT technology, and a deeper analysis of the ethical implications of its use and how to address them. We discuss the implications of these findings and recommendations, contributing to a growing body of knowledge regarding the application of artificial intelligence in these vital and sensitive sectors.

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