Student Perceptions of Generative Artificial Intelligence: Investigating Utilization, Benefits, and Challenges in Higher Education

Abstract

This research explores the use of Generative Artificial Intelligence (GenAI) tools among higher education students in Saudi Arabia, aiming to understand their current perceptions of these technologies. This study utilizes the Technology Acceptance Model (TAM) and the theory of Task-Technology Fit (TTF) to examine students’ utilization, perceived benefits, and challenges associated with these tools. A cross-sectional survey was conducted, yielding 859 responses. The findings indicate that 78.7% of students frequently use GenAI tools, while 21.3% do not, often due to a lack of knowledge or interest. ChatGPT emerged as the most widely used GenAI tool, utilized by 86.2% of respondents, followed by other tools like Gemini, Socratic, and CoPilot. Students primarily use these tools for defining or clarifying concepts, translation, generating ideas in writing, and summarizing academic literature. They cite benefits such as ease of access, time-saving, and instant feedback. However, they express concerns about the challenges, including subscription fees, unreliable information, plagiarism, reduced human-to-human interaction, and impacts on learning autonomy. This study underscores the need for increased awareness, ethical guidelines, and robust academic integrity measures to ensure the responsible use of GenAI tools in educational settings. These findings highlight the need for a balanced utilization of GenAI tools in higher education that maximizes benefits while addressing potential challenges and guides the development of policies, curricula, and support systems.

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