Generative AI Adoption in Health and Aged Care Settings

Abstract

Generative AI is rapidly evolving with high expectations about its potential use and benefits; however, the health and aged care sectors balance risks with gaining value from its implementation and adoption. It is also challenging for policy makers to ensure public safety without constraining innovation. In this exploratory study, we interview seven experts from Australia and internationally with a range of expertise across the Health Care ecosystem with an interest in Generative AI. We aligned our enquiry to policy, organizational, practitioner and patient views and levels of abstraction to understand the enablers and barriers to AI implementation and adoption. We found that many of the factors we identified were consistent with prior research. We understood some factors in more detail in the Australian context and further emphasized the importance of cultural perspectives, participatory design and a gap between the international policy setting and practice considerations. Based on our findings we suggest the need for co-design integration across different levels of the health and aged care innovation ecosystem within aspects of the Generative AI ‘design, develop, and deploy’ lifecycle.

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