AI-Powered University Admission Counseling: A Use Case of Large Language Models in Student Guidance

Abstract

University admission counseling plays a crucial role in helping prospective students make their higher education decisions. However, traditional advisory methods are constrained by issues such as limited scalability, personalization, and the ability to handle large volumes of inquiries. With the growing need for real-time assistance, Artificial Intelligence (AI), particularly Large Language Models (LLMs), presents a promising solution to these challenges. This paper introduces an AI-driven university admission counseling system that automates routine inquiries, personalizes guidance, and improves accessibility. We develop a formal mathematical framework to represent the counseling task, using embedded and similarity metrics to assess the compatibility of student profiles with academic programs. The system incorporates a multistage workflow for efficient data processing, embedded generation, and AI-driven recommendation. We evaluated the performance of several LLMs-eLLAMA, eGPT, and eDEEPSEEK-through retrieval-augmented generation (RAG), measuring output quality with NLP metrics such as BLEU, ROUGE, METEOR, and BERTScore. Our results demonstrate that LLMs can significantly improve the efficiency and quality of admission counseling, providing a scalable and adaptable solution to the demands of modern university advisory services.

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