A systematic review on ChatGPT and libraries: benefits, challenges and way forward

Abstract

Purpose This study aims to collect evidence regarding the benefits, challenges and way forward regarding ChatGPT’s use in libraries through a systematic review of the literature on the topic. The review also sheds light on the country leading in publishing on ChatGPT and libraries. Design/methodology/approach The authors searched five databases, including Web of Science and Scopus, to collect and review the literature on the topic. The investigators consulted the Preferred Reporting Items for Systematic Reviews and Meta-Analysis guide for screening and selecting the reviewed research. The researchers identified 29 studies eligible for this review. All types of content except books (due to the difference in length between the two) were included in the paper. This study did not apply time limitations. Findings The researchers identified multiple benefits of ChatGPT for libraries, including collection development, cataloguing, fast access to information, metadata creation, reference and research support. This review highlighted challenges such as sharing irrelevant, incomplete information, incapability to answer, etc. and the way forward (developing expertise, readiness to accept change and overcoming institutional barriers) regarding ChatGPT’s usage in libraries. This study found that the USA was leading in producing research in the area. Practical implications This study contributes to the area’s literature and might be helpful for library professionals, researchers and educational and research organizations. Originality/value To the best of the authors’ knowledge, this is the first systematic review that collects and reviews the literature that shares benefits, challenges and ways forward for using ChatGPT in libraries.

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