Analyzing the Strengths, Weaknesses, Opportunities, and Threats (SWOT) of Chatbots in Emergency Nursing: A Narrative Review of Literature

Abstract

<b>Background:</b> Artificial intelligence (AI) has the potential to enhance health care by optimizing patient management and supporting workforce demands. AI-driven chatbots have potential in emergency and triage nursing, although their adoption is currently limited. <b>Objective:</b> This review explores the role of chatbots in emergency nursing using a Strengths, Weaknesses, Opportunities, and Threats (SWOT) framework. <b>Methods:</b> A narrative review of 16 studies published between 2018 and 2024 was conducted using PubMed, ScienceDirect, and Google Scholar, synthesizing data into the SWOT framework. <b>Results:</b> Use of chatbots was associated with improved decision-making, operational efficiency, and staff development through educational tools. However, chatbots' incapacity for critical thinking raises concerns about the usefulness of their output in complex scenarios. Opportunities include predictive analytics and better care coordination, while threats include ethical challenges, provider resistance, and overreliance on automation. <b>Conclusion:</b> Chatbots can transform emergency nursing by enhancing efficiency and care quality when used as complementary tools with human oversight.

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