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Evaluating the quality and empathy of responses to patient questions on the Korean Academy of Periodontology’s online question and answer section: a cross-sectional study comparing periodontists and an AI-powered chatbot
3
Zitationen
5
Autoren
2025
Jahr
Abstract
AI-powered chatbots can deliver more accurate and empathetic answers than human periodontists, suggesting their potential role as consultation assistants merits further investigation. The high intraclass correlation coefficient values (0.79-0.93) indicate a high level of agreement among evaluators in both the periodontist and lay evaluator groups, thus confirming the reliability and robustness of the study's assessment methodology.
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