Generative Artificial Intelligence in Primary Care: Qualitative Study of UK General Practitioners’ Views

Abstract

This study provides timely insights into UK GPs' perspectives on the role, impact, and limitations of GenAI in primary care. However, the study has limitations. The qualitative data analyzed originates from a self-selected subset of respondents who chose to provide free-text comments, and these participants were more likely to have used GenAI tools in clinical practice. However, the substantial number of comments offers valuable insights into the diverse views held by GPs regarding GenAI. Furthermore, the majority of our respondents reported limited experience and training with these tools; however, many GPs perceived potential benefits of GenAI and ambient AI for documentation. Notably, 2 years after the widespread introduction of GenAI, GPs' persistent lack of understanding and training remains a critical concern. More extensive qualitative work would provide a more in-depth understanding of GPs' views.

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