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Utilisation of AI-driven chatbots for perioperative health information seeking: a descriptive qualitative study of orthopaedic patients and family members
1
Zitationen
8
Autoren
2025
Jahr
Abstract
AI-driven chatbots offer a promising adjunct to perioperative patient education by delivering immediate, tailored guidance that overcomes the limitations of conventional search engines and busy clinical settings. Study participants valued chatbots' efficient, context-sensitive retrieval, professional-level advice and non-judgmental interactions, which fostered trust and reduced anxiety. Effective prompting emerged as a key user skill, directly shaping response relevance and accuracy. Chatbot-generated health information should be regularly reviewed for accuracy. Structured tutorials may be offered for user capacity building.
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