AI Should Develop Human Empathy, Not Replace It

Abstract

Empathizing with another is perhaps the most human emotion of all and a long shot from the cold calculations of vectorized tokens that drive the inner workings of contemporary LLMs. This paper looks beyond the questions of what to make of AI-generated “empathy” and instead asks whether AI can be used to develop our capacities for genuine human empathy. Empathy is not a static trait, instead capable of growth and development, and this chapter explores whether AI can and, more importantly, should be used to increase one’s empathy. Nothing in principle stands in the way of AI improving our empathy, but the possibility raises unanswered questions about whether such an approach would be effective or would backfire in unexpected ways, such as encouraging the commodification of empathy as a technological tool that can make companies money, rather than a fundamental part of the human experience.

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