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Generative Artificial Intelligence to Support Frontline Employees
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Zitationen
1
Autoren
2026
Jahr
Abstract
Background: Frontline workers, such as healthcare staff, emergency responders, social workers, retailers, logistics people, and agents of the public services work in high-pressure settings with time limits, cognitive overload, and ever-changing information. Irrespective of the digital transformation, most frontline positions are still not sufficiently served by intelligent decision-support systems which can adjust to the real time. The recent advances in Generative Artificial Intelligence (GenAI), especially large language models and multimodal generative systems, offer new possibilities to enhance frontline work with the help of contextual reasoning and automation as well as human-oriented assistance.
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