How smart are the machines? An analysis of AI responses on chronic otitis media

Abstract

Abstract Objectives This study aimed to comprehensively evaluate the readability, quality, and reliability of the content generated by four state-of-the-art artificial intelligence (AI)-powered chatbots—OpenAI ChatGPT-4, DeepSeek v3, Google Gemini 2.5 Pro, and Grok-2—in response to frequently asked questions (FAQs) posed by patients on the Internet regarding chronic otitis media (COM). Methods A curated set of 25 frequently asked questions (FAQs) on COM was meticulously compiled using insights from Google Trends, Semrush, and authoritative clinical sources. Each question was posed to four leading AI-powered chatbots—OpenAI ChatGPT-4, DeepSeek v3, Google Gemini 2.5 Pro, and Grok-2—via standardized prompts to ensure consistency. Responses were rigorously evaluated for quality and reliability using the Ensuring Quality Information for Patients (EQIP) tool and the modified DISCERN (mDISCERN) instrument. Readability was assessed through the Flesch Reading Ease Score (FRES) and the Flesch–Kincaid Grade Level (FKGL), offering a comprehensive appraisal of the clarity, accuracy, and patient-centeredness of AI-generated content. Results Statistically significant differences were observed among the evaluated chatbots in terms of information quality and reliability, as reflected by EQIP and mDISCERN scores ( p < 0.001), with Grok demonstrating higher performance. In contrast, no statistically significant differences were found in readability measures (FRES and FKGL), and all responses required advanced reading skills. Moreover, no statistically significant differences were observed among the evaluated AI models in terms of readability. Conclusion AI-powered chatbots show promise in delivering health-related information about chronic otitis media; however, their outputs vary notably in quality and reliability while remaining uniformly challenging in terms of readability. Ongoing validation and optimization are essential to enhance the accessibility and educational value of AI-generated medical content. Level of evidence 5.

Ähnliche Arbeiten