Do Interpersonal Skills Affect Human-AI Collaboration Performance? A Study with ChatGPT

Abstract

Collaboration between humans and artificial intelligence (AI) has demonstrated the potential to achieve performance surpassing that of AI alone. As AI becomes more integrated into society, human-AI collaboration is expected to emerge as a new form of teamwork. The recent advancements in large language models (LLMs) have accelerated research on human-LLM collaboration across various domains. While previous studies have focused on improving the performance of LLMs and methods for effective collaboration, little is known about how user-specific traits, such as interpersonal skills, influence collaboration outcomes with LLMs. This study addresses this gap by focusing on the role of interpersonal skills in human-AI interaction to deepen understanding of human-AI collaboration. The experimental results showed that participants with lower interpersonal skills were more likely to accept AI-generated responses, suggesting that they benefit more from AI. These findings suggest that interpersonal skills could influence how users critically assess with AI-generated content.

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